Closing a sale face-to-face with a client can be quite a challenge, but winning a customer over the phone is much more difficult. With the myriad of issues inherent in the complex process of telephone sales, it only takes a tiny mistake for a customer service rep to lose a potential customer, even if it is the buyer who initiated the contact first.

Unlike outbound sales call, where your team members have time to study a prospective client and plan for a call, an inbound sales call usually comes out of the blue. Your sales team will not only have to figure out the motivation behind the call but also determine the caller’s level of knowledge.

How to Close Inbound Sale on a Phone Call