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Top Reasons Companies are Broadening Their Approach to Outsourcing

Top Reasons Companies are Broadening Their Approach to Outsourcing

Traditionally, outsourcing has been viewed merely as a cost-saving tactic. But nowadays, this strategy has ...

November 9, 2017

The Importance of Continuous Improvement (Infographic)

Continuous improvement is certainly an industry buzzword which has gained  traction over the past few years...

November 3, 2017
The Emergence and Importance of Having Multiple Channels in a Competitive Market

The Emergence and Importance of Having Multiple Channels in a Competitive Market

In this age of digital connectedness, having multiple channels is a fact of life for businesses. As the com...

October 26, 2017
Top Tips to Utilise Social Media in Customer Service

Top Tips to Utilise Social Media in Customer Service (Infographic)

Gone were the days when businesses had to stick with the old, time consuming and rather expensive methods o...

October 19, 2017
The Importance of Empathy When It Comes to Debt Collection

The Importance of Empathy When It Comes to Debt Collection

It’s uncommon for customers to associate the term “customer service” with “debt collections”. Customer serv...

October 12, 2017

How to Close Inbound Sale on a Phone Call (Infographic)

Closing a sale face-to-face with a client can be quite a challenge, but winning a customer over the phone i...

October 5, 2017
Implementing and Complying with PCI DSS in Offshore Call Centres

Implementing and Complying with PCI DSS in Offshore Call Centres

Protecting consumer data and privacy is paramount these days. To ensure this is achieved, the Payment Card ...

September 27, 2017

6 Stages to a Winning Outsourcing Partnership (Infographic)

Here’s a little secret… it’s all in the terms of your agreement, the service providers you select and the c...

September 22, 2017
Training Remote Staff - The Importance of Thorough Training

Training Remote Staff – The Importance of Thorough Training and Ways to Achieve This

Given the many advantages of offshore outsourcing, more companies around the world are adopting the model. ...

September 13, 2017
In the Age of AI and Bots - Why Call Centres Still Matters

In the Age of AI and Bots – Why Call Centres Still Matters? (Infographic)

Artificial Intelligence and chatbots are the latest additions to the customer service landscape. Both promi...

September 8, 2017
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Articles

  • The Importance of Brand Protection When Outsourcing
  • Happy Staff Mean Happy Customers (Infographic)
  • Does Offshore Outsourcing Lead to Job Losses? New Study Says No

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