Training Remote Staff - The Importance of Thorough Training

Given the many advantages of offshore outsourcing, more companies around the world are adopting the model. However, companies considering hiring remote workers should draw up and invest in a formal training program to ensure a productive offshore outsourcing.

Reasons to Train Remote Employees:

  • It introduces your company culture and reinforces it for your offshore store.
  • It proves you are invested in your outsourced employee and in turn, they will be more invested in your company and its success.
  • It allows them to learn to adapt new skills, knowledge, and tools which they can pass on the rest on your remote team.
  • It equips the organisation with a wider range of skills and lets you take pride that your workforce is certified in a variety of areas.

Here are highly effective practices for training your Filipino offshore workers:

  1. Allocate Plenty of Time

When your local staff is out for training, it’s completely understandable that they will not be able to commit to their day-to-day task for the meantime. The same should be observed when training offshore employees. As much as possible provide them plenty of time to complete the training modules. More importantly, don’t pressure them to complete a module when their daily work-schedule is already filled.

If the offshore staff should do the training in their own time, it’s only just to provide them compensation for the extra hours.

  1. Provide Training on the Task at Hand and Incorporate Company Induction Training

Provide Training on the Task at Hand and Incorporate Company Induction Training

Employee training, regardless of who the audience is, should be delivered in a way that the employees can use it to perform their job more effectively. One of the best ways to achieve this is by making use of practical examples. Practical matters are more interesting, and most people manage to understand by seeing something being carried out in practice.

Graphic examples and visual aids are very useful here. Rather than simply delineating an abstract concept or theory, it is much better to offer a practical example to explain how that issue, theory or concept will be applied in real life situations.

Induction training is a form of introduction for new hires in order to enable them to do their work in a new profession or job role within a business. By appointing someone to induct a new employee into the organisation, the onboarding process will be much faster and gives the new hire with a sense of belongingness.

  1. Leverage Online Courses

Online courses such as webinars, software certifications, and premium courses produced by prestigious universities are optimum for options for offshore workers who don’t have enough time to go on an actual training or can’t afford to bring actual training modules every time.

As the percentage of the tech-savvy millennials rises in the work force, the reliance on eLearning tools like online course should increase equally. Here are other advantages of using online courses for staff training:

  • 24/7 Accessibility.
  • Improved Pedagogy through gamification which enhances the learning
  • Enhanced Collaboration and Reach.
  • Cost-effective and helps reduce paper consumption.
  • Suitable for younger workforce/Millennials.
  1. Use Video Conferencing Technology

Aside from eLearning tools, another way to provide high-quality and cost-effective training for remote workers is to use video conferencing technology to bring all your remote staff into a single, virtual teaching space.

Here are the reasons why you should use video conference platform to train your offshore team:

  • It reduces travel cost and time.
  • It allows for simultaneous training wherever the remote staff are.
  • It supports a variety of training models and authority operation, which absolutely meets organisation’s demands of different sizes and levels of training.
  • It provides trainers with full control over who can speak, and at what time, which ensure order and discipline in training session.
  • It allows for interactive training i.e. participants can share computer screen and important files, play video and audio, and chat with trainers for real-time feedback and interaction.
  1. Flying someone to the Philippines for Face to Face Training

While technology has certainly its place in training, it would also be wise to allocate a portion of your training budget for sending in-house experts to meet your offshore team in the Philippines. Doing so will allow your offshore team to ask questions and get clear and solid answers right away. Furthermore, it will also help them discuss all the subtleties of the job, ensuring that they have full grasp over the complexities of the tasks assigned to them.

  1. Flying staff to Australia for Face to Face Training

Flying staff to Australia for Face to Face Training

Flying your remote employees to headquarters at least once each year is perhaps the most effective way to establish connection between them and your in-house employees. You can organise leisure activities, such as lunch out, or invite them to attend your company’s summer outing or Christmas’s gathering. On and off the field, make them feel like a part of the team.

  1. Conduct Role Playing for Difficult Scenarios

Role-playing actual scenarios remote workers might encounter on the job builds confidence, clarifies the action plan thus reducing fear of the unknown, makes decision-making process faster, and strengthens understanding as remote worker and on-site employees learn together

As training sessions typically combine employees with different job responsibilities and functions, try to embrace that diversity in the examples you develop. Be attentive to the themes evident in offshore employees’ questions. They can be an invaluable source of future subject matter for case studies or training exercises.

Training offshore employee is critical to making your outsourcing venture successful. Through training not only you will be able to achieve lower turnover rates, and higher staff satisfaction, but also higher operational efficiency which translates into profits.